What We Do
Make Rights Simple
We turn the fine print into plain English. Our resources explain how Australia’s consumer protections work, so you know what you’re entitled to without the jargon.
Share Practical Tools
From checklists to ready-to-use templates, we provide practical resources you can adapt to handle common consumer challenges like refunds, repairs, and disputes.
Empower Everyday Australians
We give you the knowledge and confidence to stand up for yourself as a customer, whether that’s with a retailer, a service provider, or an online seller.
ABOUT US
Our Experience
At ConsumerSmith, we specialise in making Australia’s consumer protections easy to understand. Backed by years of lived experience in successfully navigating refunds, disputes, and service complaints, we know where people often get stuck, and how to cut through the confusion with clear, practical information.
Our Approach
We believe knowledge is power. That’s why we focus on education, tools, and empowerment. From plain-English guides to ready-to-use templates, our resources are designed to give everyday Australians the confidence to stand up for their rights without the stress or legal jargon.
Why Us?
Because we’ve been in your shoes. We know how frustrating it feels when you’re told “no refunds” or pushed into store credit you don’t want. ConsumerSmith exists to make sure everyday Australians feel confident, informed, and supported when dealing with businesses. We’re practical, approachable, and focused on helping you get fair outcomes without the stress.